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Customer Experience


Design your customer experience. Elevate your brand value.

By creating a memorable customer experience, you’re helping your brand deliver on its promise. This customer-first approach also helps build meaningful connections and relationships. When this experience is supported throughout the entire customer journey, you’ll win hearts and minds and turn customers into advocates.

Key customer experience challenges we help you solve:

  • How can we create a customer experience that powers new business advantage?

  • How do we activate our brand so customers connect with it in every interaction?

  • How can we deliver superior customer experiences that drive brand differentiation?

  • How do we evolve our customer experience to help drive customer advocacy?

See how we help leading brands solve these challenges.

Evaluation and strategy

  • Experience assessment
  • Ecosystem auditing
  • Customer experience definition
  • Customer personas and customer community
  • Future Cx planning

Design and activation

  • Experience prototyping
  • Physical and experiential design
  • Web and mobile design
  • Experience communications

Measurement and management

  • Experience concept and message testing
  • KPI definition and Cx tracking
  • Cx governance and workflow evaluation
  • Education and advocacy
  • Cx evolution strategy
Andres Correa

Andres Correa

Cx Practice Lead

Swarming to breakthroughs

Swarming is a method of co-creation unique to Liquid Agency. It unleashes the power of simultaneous collaboration by bringing together a variety of agency and client minds (from throughout their organizations) to rapidly develop breakthrough solutions.

Learn more about Silicon Valley ThinkingTM

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