Keurig pioneered its category with its single-serve coffee makers and K-Cup pods. But in an effort to keep evolving its business, the brand set out to explore new categories. Keurig came to Liquid Agency for help creating a lighthouse vision of how they could best appeal to billions of tea drinkers with a new tea brand.
We kicked things off by doing a deep dive into the global tea landscape, looking for potential opportunities. Our analysis revealed a unique Keurig brand believer: the New Americans—people with tea-drinking sensibilities that are distinctly American. Our customer insight then became a driving force in our approach to the brand strategy.
Next, our team explored a number of territories for the brand naming and brand identity. After landing on a direction, we developed the customer journey map that informed the brand experience prototypes. Our work ultimately helped Keurig imagine a compelling brand vision for a big, impactful entry into the tea category.
