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Looking to increase employee engagement? Download our Q&A with Forrester’s Principal Analyst David Johnson.

Engaged employees deliver better customer experiences, higher productivity and greater profitability for their organizations.

This was the main takeaway from a webinar we recently hosted with Forrester’s Principal Analyst David Johnson. You’ll find all the highlights of that conversation in a Q&A document we’re calling “Five things to know about employee engagement,” which you can download below. And if you’d like to watch a recording of the webinar, click here.

The Q&A dives into the key drivers responsible for developing the right employee experience for your organization. It defines employee engagement and shows quantifiable benefits—some of which may surprise you. Not only will you find out what the biggest predictors of employee engagement are, you’ll also learn which ones you can focus on to make the biggest impact.

Throughout the Q&A, we outline and address vital questions, including:

What does employee engagement look like within an organization? And how can companies approach employee engagement from a capabilities perspective to be most effective?

The answers to these questions and more are right here.