Christian Brothers Automotive is a national automotive repair business founded in 1982. Since then, they’ve redefined service with free shuttle service, educational estimates and an industry-leading warranty. But after 37 years of revolutionizing their industry, the competition had caught up.
THE SITUATION
CBA was at a turning point in their business. The industry was changing. And as CBA’s founding leadership looked to the future, they asked themselves a significant question: What do the next 10 years look like?
THE CHALLENGE
CBA came to Liquid Agency and we collaborated on several key objectives, covering revenue, market, and customer and employee experience objectives.